Last updated: October 19, 2026
1. Before any contract: no obligation
A quote request sent from this site places you under no obligation whatsoever. The site visit and the preparation of the quote are free; you can decide not to proceed without owing us anything and without giving a reason. Until you accept the quote in writing, there is no contract.
2. Your right to cancel
If you are a consumer and the agreement was signed somewhere other than our place of business — at your kitchen table after the site visit, at a trade show, or at the door — it is a direct agreement under Ontario's Consumer Protection Act, 2002, and you may cancel it for any reason within 10 days, without giving a reason, under section 43 of that Act.
The 10 days run from the day you receive your written copy of the agreement. To exercise the right, a clear and unambiguous notice sent before the deadline to any of the contact details in section 6 is enough: the date you send it counts, not the date we receive it. You can use the sample notice in section 5, but you are not obliged to. We recommend sending it by a method that gives you proof of delivery.
2.1 What happens after you cancel
Within 15 days of receiving your notice we refund every amount you have paid, as the Act requires, using the same payment method as the original transaction unless you expressly agree otherwise. We charge you nothing for processing the refund.
2.2 If the work has already started
You can ask us to begin before the 10 days are up. If you then cancel with work already under way, you may owe a reasonable amount for the work actually performed up to the moment you gave notice, and you are required to make any goods delivered available for collection. Where the agreement itself is deficient — for example if the written copy is missing information the Act requires — you may cancel within one year and the position on payment is more favourable to you; ask us and we will tell you plainly where you stand.
An agreement signed at our office is not a direct agreement and carries no automatic cooling-off period. We will tell you which kind you are signing before you sign it.
3. Warranty on the work
At the end of the job we provide the ESA inspection certificate for the new electrical circuit, the TSSA notification where gas equipment was touched, and the commissioning record showing the changeover point we set.
- Our workmanship: two years from completion of the work.
- Manufacturer warranty: the equipment installed carries the manufacturer's own warranty, on the terms and for the duration stated in the documentation we hand you — typically 10 years on parts and 5 to 10 years on the compressor, provided the product is registered within the manufacturer's deadline. We register it for you and give you the confirmation.
- Statutory protection: the implied conditions and warranties under Ontario's Sale of Goods Act and the deemed warranty of reasonably acceptable quality under the Consumer Protection Act, 2002 apply and cannot be waived.
The warranty does not cover defects arising from improper use, from work carried out by unauthorized third parties, from failure to carry out the periodic maintenance the manufacturer specifies, or from accidental events and force majeure.
4. Complaints
Write to us: we answer every complaint within thirty days. Include your details, the quote or invoice reference and a description of the problem; attach photographs if you have useful ones.
If we cannot reach an agreement, you can file a complaint with the Ministry of Public and Business Service Delivery, which administers the Consumer Protection Act, or with the Better Business Bureau, and we will take part in mediation or arbitration if you prefer that route. Your right to go to court is unaffected, including a claim in Small Claims Court for amounts within its limit.
5. Sample cancellation notice
Complete and send this notice only if you wish to cancel the agreement. It is not mandatory: any clear statement will do.
To: Thermex Heating and Air Conditioning Inc., 11 Dallas Rd, North York, ON M2R 2J3, Canada
Email: [email protected] — Phone: +1 416-500-1047
I/We hereby give notice that I/we cancel the agreement for the supply of the following services: ______________________________________
Agreement signed on / accepted on: ____________________
Written copy received on: ____________________
Customer name: ____________________
Customer address: ____________________
Quote or invoice reference: ____________________
Date: ____________________
Signature (only if this notice is sent on paper): ____________________
6. Contact for cancellations and complaints
Thermex Heating and Air Conditioning Inc.
11 Dallas Rd
North York, ON M2R 2J3
Phone: +1 416-500-1047 (Mon–Fri 8:30 a.m.–6:00 p.m.)
Email: [email protected]